Conflicts are part and parcel of one’s life. Letting everyone be a part of conflict resolution teaches your team how to handle conflict for themselves. Conflicts form a normal as well as the healthy component of relationships. Nearly every area of life sometimes requires implementing effective conflict resolution strategies. When it comes to conflict, there is no one solution that will work in all situations. Assertiveness involves taking action to satisfy your own needs, while cooperativeness involves taking action to satisfy the other's needs. Save my name, email, and website in this browser for the next time I comment. Letting everyone be a part of conflict resolution teaches your team how to handle conflict for themselves. Here is the conflict resolution process in five steps. If you are an introvert or an empath, you probably know this very well. Using the strategy of "accommodating" to resolve conflict essentially involves taking steps to satisfy the other party's concerns or demands at the expense of your own needs or desires. Even though you may prefer one of the conflict resolution strategies discussed above over the others, all of these strategies can be used effectively in certain situations. Do you use any of these strategies? Is Humor in Business Negotiation Ever Appropriate? A MAT degree or MSEd degree from an online university like Walden can provide you with the skills to resolve conflict and create a classroom environment of respect and cooperation. Here are 10 conflict resolution strategies that can help you manage volatile team members. A communication process for managing a conflict and negotiating a solution. Eventually, you will be able to select and use the conflict resolution strategy that is best for the situation, as opposed to the one that is most comfortable or familiar. With time and effort, you can learn new conflict resolution skills that improve your ability to negotiate and resolve issues with others. Last Updated Thursday, May 21, 2020. 5 Conflict Management Strategies. Each of the conflict resolution strategies above involves different degrees of assertiveness and cooperativeness. Being able to choose and apply the best conflict resolution strategy effectively is made possible by developing better conflict resolution skills. 2. Identify specific points of disagreement. Conflict Resolution: 8 Strategies to Manage Workplace Conflict by Gregory P. Smith. Examples of conflict resolution skills that can help you include the ability to: Although you may have a proclivity towards a specific type of conflict resolution, you are not required to use this strategy in every situation. Using "collaborating" involves finding a solution that entirely satisfies the concerns of all involved parties. As mentioned above in the blog post, any one or more of the 5 conflict management techniques can be used by the project manager to resolve the conflicts in the project team. What are the 5 Conflict Resolution Strategies? Copyright © 2008–2020 The President and Fellows of Harvard College. Focus on specific issues without generalizing or escalating the situation. The five conflict resolution strategies include compromise, competing, accommodation (or cooperation), collaboration, or avoidance. All rights reserved. Try these 5 conflict resolution strategies at work and home: • Know thyself – Disagreements require two to tango. This is not a natural inclination. 5 Styles of Conflict Management: The research work of Kenneth Thomas and Ralph Kilmann in the 1970s led to the identification of five styles of conflict and the development of a widely used self-assessment called the Thomas Kilmann Conflict Mode Instrument, or TKI. You will need to both practice these and encourage others to do so. Although you may have a proclivity towards a specific type of conflict resolutio… 5 Conflict Resolution Styles and Techniques How you resolve workplace disagreements should align with your conflict management style. Implement Negotiation Training in Your Organization, Make the Most of Negotiation Skills Training, The Book of Real-World Negotiations: Successful Strategies from Government, Business, and Daily Life. Nice article. There are several conflict resolutions books and online conflict resolution courses, but referring it in a hectic business schedule can be unmanageable. And conflict resolution strategies eliminates the risk of internal clash and disputes. Define Acceptable Behavior. Deep down, we know that this conflict resolution approach usually fails to resolve the conflict and often only makes it worse. If you give the team the room to define what is and is not appropriate, they will. Someone who uses the conflict resolution strategy of "competing" tries to satisfy their own desires at the expense of the other parties involved. Of the 5 conflict management styles, the competitive approach is your classic win/lose strategy where one half of the dispute asserts their needs without effort to compromise or perhaps even acknowledge the other half’s goals. There are five key conflict management strategies: Postpone, Enforce, Accommodate, Compromise, and Explore. Conflict resolution strategies are never easy to find, but they are even harder for people who don’t like conflict. Before there is any hint of a conflict, you can reduce or even eliminate potential problems by setting a standard of behavior in the workplace. Here are 5 conflict resolution strategies that are more effective, drawn from research on negotiation and conflicts, to try out the next time you’re tempted to argue your point. 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