Interviewed and hired operations staffing. Assured productivity, cleanliness and quality standards were maintained. Evaluated operational records and made scheduling adjustments to maximize customer service and high level of efficiency within the operation. Supervised daily activities of the unit coordinators as well as hiring/termination, performance evaluation and scheduling. Managed store operations and administrative functions, while reliably ensuring financial accountability and expense management procedures were followed. Ensured condos/units exceeded company standards for incoming guests to ensure positive customer experience. Carried out security inspections, identified problems and necessary repairs or corrective actions and supervised their implementation. Prepared and conducted performance appraisals and resolved associates relation issues that arose. Provided direct supervision of all customer service representatives, inventory control clerks, and administrative assistants. By establishing staffing threshold levels, you will be able to immediately assess staffing shortfalls and adjust. Coordination. Expedited customer complaints and consistently achieved a high level of customer satisfaction. Participated in lean manufacturing, preventative maintenance programs, attendance and employee discipline. Interpreted and enforced safety standards; conducted monthly safety meetings. Created and implemented sales tracker to increase awareness around recognition and performance management. Manager of Landfill Operations (2015) WHMIS (2007) H2S Alive (2011) Level 3 First Aid [re-certification] (2014) Class 1 Driver Training and Air Brakes Certificate (1989) USE THIS SAMPLE FREE. Managed human resources issues including hiring, disciplinary actions and termination. Worked with Quality and Operations Management to improve operating efficiency and meet quality standards. This website uses cookies to improve service and provide tailored ads. Apply to Operations Supervisor and more! Performed administrative functions as required. High-energy Supervisor successful in building and motivating dynamic teams. Spearheaded cross-functional initiative to achieve higher safety standards of dock. Encouraged feedback from staff members on improving data entry bill counts, accuracy and customer service to Fortune 500 client base. Monitored daily activities, using information systems, and gathered information for reporting purposes. For example, 19.1% of Network Operations Center Supervisor resumes contained Network Security as a skill. Supervised and mentored staff in accordance with company policies & procedures, ensuring excellence and efficiency in operations. Developed and maintained excellent customer service to both internal and external customers. Supervised daily activities of five dispatchers and assisted in dispatching duties as necessary. Implemented safety procedures and conducted loss prevention investigations. Conducted timely performance appraisals and delivered disciplinary actions if was necessary. Managed payroll analysis, reconciliation and approval. Provided oversight to the direction and accuracy of movement of inbound and outbound Express and LTL freight. Supervised seven personnel work center establishing routes, work assignments and equipment allocations to meet transportation, operations or production goals. Established new training programs for new personnel and enforce policies and standards for organization readiness within a 3,000-person organization. Performed audits on LTL, TL, Ocean and Air freight invoices and reviewed bills of lading for accuracy. Conducted administrative personnel tasks including performance appraisals, disciplinary actions, education and motivation of staff. Provided direct supervision of 8 to 30 union associates in various sectors of operations. Enhanced company efficiency and employee engagement by incorporating Lean Six Sigma concepts. Maintained facility equipment and oversaw proper Federal quality standards. Adhered to OSHA and other relevant safety and regulatory requirements, including environmental and hazardous materials standards. The Top 10 Skills of Effective Operations Managers By Joanna Wyganowska. Maintained direct liaison with Health and Human Services, FDA and CDC for program implementation, audits, quality control. Collaborated with the Human Resources Department to develop new internal Standard Operating Processes. Conserved hazardous and non-hazardous materials. Here is a job description example for the role of retail operations manager; it shows the major duties, tasks, … Created and wrote correspondence for training functions and safety procedures within area of responsibility. Provided operations management for a City/County EMS including direct supervision of EMS field staff along with clinical training and oversight. Enforced company policies/regulations and performed administrative/disciplinary duties. Supported the implementation of a WMS from a manual process during the merger of two business units. Supplied regular communication to all departments regarding operational issues, processes, customer requirements, etc. Coordinated flow of materials between departments according to production schedules and priorities. Not only will hiring managers want to see the kinds of skills and experience you have under your belt, but they'll also … Ensured all work areas were adequately staffed, promoted teamwork, encouraged career advancement and responded to any customer complaints/issues. Utilized Manhattan Warehouse Management System (WMS) to eliminate steps in the crediting process. Prepared reports for daily activities to ensure effective metrics to aid accountability and measure performance. Managed operations for Anchorage, AK terminal including driver dispatch-Air Freight, Ocean Shipping, LTL, Rail, TL. Improved customer service by effectively training employees on company procedures; provided certified training courses on hazardous materials. Obtained Green Belt certification for Six Sigma Methodology. Operations supervisors must have the ability to determine the causes of and solutions to malfunctions or errors in operations. Ensured goal attainment, problem resolution and excellent customer service when assisting internal and external customers. Worked directly with Warehouse Management System (WMS) providers to create a more efficient and customized warehouse operation. Developed and implemented a standard of operating procedures for Human Resources/Training & Operations in 3 Different organizations of 100+ personnel. Provided and documented performance feedback through side-by-side coaching, performance reviews and goal setting, quality monitoring, and deficiency management. This CareerStint article lists some of the main ones. Managed contractor performance on a daily/weekly basis and ensured company standards for safety were met or exceeded. Ensured that all department employees received required safety training and appropriate materials. Administered quarterly warehouse safety training for all warehouse personnel. Coordinated hiring, training, and supervision of personnel, monitored individual productivity, and conducted performance reviews and evaluations. Below we've compiled a list of the most important skills for an Operation Supervisor. Developed and implemented Job Work Standards and Key Performance Indicators for Medicine and Gelatin Department. Investigated and documented all safety and personnel incidents; coached associates and issued corrective actions when necessary. Supervised daily operations for laboratory, prepared and implemented budgets and implemented strategies to reduce costs. Facilitated monthly safety meetings and conducted quarterly warehouse safety audits. Administered disciplinary actions to hourly employees when necessary to maintain high company standards. Managed all aspects of the training programs and developed standard operating procedures to ensure mission accomplishment. Conducted interviews, managed hiring, and executed formal disciplinary actions. Coordinated daily operations including daily business goals, managed and solved customer complaints. Certified trainer for forklift safety and operation for new hires on all warehouse equipment. Key Operations Supervisor Skills. Produced weekly and annual reports on sales data, labor productivity and inventory management. Privately-owned Telecommunications Company specializing in outsourcing customer service support. Conducted performance evaluation and corrective procedures of student workers with any other administrative functions required. TRACKS AND MEASURES STAFF PERFORMANCEIt's essential to set work objectives for each of your team members and be able to measure their progress. Tracked/managed service and operational performance metrics through monitoring of daily activities and reports. Focused on P&L and asset management, OSHA and safety, employee development, merchandising and store appearance. Retail Operations Manager Job Description Example/Template. Studied production schedules and estimated worker-hour requirements for completion of job assignments. Established operational Policies and implemented process improvements to ensure superior quality and outstanding output of private label dog and cat food. Managed 312 basic life support/advanced life support EMT and paramedic staff members, ensuring all health and safety standards were met. Unified customer service managers by enforcing constant and consistent communication with managers to enhance superior customer service and experience. Rendered direct supervision to $100M capital projects as well $100M savings. Supervised both State Side and International Operations Teams which required implementation of processes, procedures, and production/quality standards. Supervised the operations staff, including order processing, shipping and material documentation. Charged with allocating and managing manpower based on workload priority in this WMS (DM Plus 5.2) environment. Trained, monitored, and certified forklift drivers in operational competency and safety standards. You cannot expect your staff to adhere to company values or even operational polices if you do not demonstrate a full understanding of company strategy. Reviewed customer service comments and complaints to ensure properties operated according to franchise and ownership standards. Defused escalated situations from guests/employees/external customers on a regular basis while providing top customer service. Coordinated with transportation and other logistics departments to effectively perform operations in a fast pace environment. ENFORCES STANDARDS. Coached and motivated inbound and outbound call center team of approximately 10 representatives to excellent quality standards and maximum sales. Supervised all facets of operations for this leading LTL trucking company employing 30+ union members at this facility. Facilitated and coordinated operations and student services training and professional development activities. Provided direct supervision to 30-60 staff in the health information services division at Abbott Northwestern Hospital. Created with Sketch. Developed visually aided meetings with PowerPoint. Monitored Daily Activities to ensure operating at Full Capacity, consistently surpassing Company Production Goals. Delivered $690K annual savings in Industrial Materials procurement and inventory management. Qualities required to succeed on this job include organizational, communication, and accounting skills. Developed and implemented performance standards and measurable metrics to ensure the most efficient use of time and manpower. Using a wide array of communication vehicles, including verbal, written and body language techniques, will allow you to establish a rapport with each audience. Accountability. Counseled employees on performance, administered formal and informal performance appraisals, and executed disciplinary action as necessary. Supervised efficient working ground service equipment as per company standards. Operations Supervisors are responsible for the execution and planning of the budget of a particular department within the company, as well as overseeing the company's inventory and developing measures to both motivate employees and … Organized logistics operations for delivery laborers, first point of contact between the customer and Office logistic administrator. Tracked Reservist annual participation and if delinquent, advised Program Manager on possible corrective actions. 8. Collaborated with maintenance and technical departments to conduct weekly corrective & preventative action meetings to achieve production goals. Generated and analyzed quarterly sales reports for senior directors and suggested areas of development and action plans. Provided missed appointment analysis to improve scheduling appointments, reduce customer complaints and improve Net Promoter Scores. Scheduled vacations, tracked attendance and handled disciplinary actions as needed. 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