Proven mentoring and coaching experience, Demonstrated enthusiasm for learning and developing creative solutions. “Launched” If clichés are a no-no, simple yet powerful words are your go-tos, according to Glassdoor … What Skills Does the Job Require? Summary3. Social Media Proficient. Knowing how to use the Microsoft Excel program properly and efficiently will help your resume stand out among others. In general, customer service skills rely heavily on problem-solving and communication. Read more: Active Listening Skills: Definitions and Examples. - Choose from 15 Leading Templates. Below are software skills that you can refer to list on your resume: Microsoft Office 2000, … Creativity7. To include skills on a functional resume, create a separate skill section that lists your successes with key skills relevant to the position for which you’re applying. If you have extensive professional experience, your job history section should be highlighted as the first thing employers see. awards information, investment professional numbers), Training of users on the RFP database (Qvidian), Work with the business channel RFP Heads to understand their requirements, ensuring these are reflected in the written material and RFI documents, Work with the SMEs and investment teams to ensure that information is understood, clearly documented and can be incorporated into Qvidian ready for use by wider RFP teams, Manage the team pipeline of work to ensure quarterly deadlines are met, Develop the skills of the staff in the team, Provide fund data to industry data vendors such as Financial Express on a timely basis, Strong knowledge of investment products and processes, Strong ability to write and review investment fund information and to interpret fund data, Proven strong people management and development skills, Proven skills in process improvement implementation, Experience of Qvidian (preferred but not essential), Ability to plan, build and execute against short and long term strategies, Exceptional project management skills with strong use of project related tools, Experience with inventory and capacity planning including ability to accurately forecast project hours and resources, Able to communicate and work with various levels of organization, Demonstrated experience in fast-paced operational environment, Bid support. Escalate if there is any deviation and suggest options for corrective action, Constantly assess the current knowledge management maturity level of Travelport and make recommendations to get to the next level, Act as the first point of contact to provide subject matter expertise to senior leadership and all functions, Agree the prioritization of knowledge efforts with all the stakeholders and communicate to the knowledge management director any dependencies, Identify knowledge gaps and plan and agree with stakeholders how these are to be filled, Define standards and procedures in conjunction with knowledge stakeholders that need to be in place for the capture, tagging, reuse and updating of knowledge, Work with the knowledge management champions in ensuring that the standards and procedures are being followed and resolving any discrepancies, Prepare KPI metrics that have been agreed and focus on negative and positive variances. Network security5. Managers should also be adept in both soft skills and certain technical skills related to their industry. Related: What Are Valuable Job Skills? When building your résumé, also keep in mind that if the job you're after needs someone proficient in an office software-related skill, such as building charts and graphs in a spreadsheet program, blend that same wording into your résumé to show them that you not only know how to do it but that you know what the job entails. ADD RELEVANT SKILLS TO YOUR RESUME: Each job will require different skills and experiences, so make sure you read the job description carefully and focus on the relevant job skills listed by the employer. The idea is to extract skills from the resume and model it in a graph format, so that it becomes easier to navigate and extract specific information from. Monitors department operations and performance relative to budget, analyzes variances and takes corrective action as necessary, Continuously researches, identifies, captures, understands and brings best practices, standards, tools, methodologies and capabilities. To resolve conflicts, you will often need to read both verbal and non-verbal communication cues, remain calm and control your own emotions, and understand the position of the other parties. It may also share that the company values teamwork and patient satisfaction. Job responsibilities of a Knowledge Management Specialist include: collecting information, digitizing information to ensure easy access, preventing data from being destroyed, and handling teams who assist them with various tasks. that enable customers to quickly use the product while identifying continuous improvements, Own structured training efforts for our technical support teams such as new hire training and new product response readiness Work with product and engineering teams to cross educate them on advertiser and publisher monetization business models Drive continuous improvement in learning and training content and mediums that best supports the effective dissemination of the knowledge base to customers and internal users globally, Work closely with support teams and product engineering to ensure documentation is technically accurate and effective in addressing the subject, 5+ years Branch or Call Center Experience (Retail, Cards or Mortgage), Technical and procedure writing experience required, Detail oriented with strong analytical and probing skills, Strong interpersonal, organizational and time management, and attention to detail skills, Team oriented, accountable, self‑motivated, & disciplined, Proficient with MS Office Tools and SharePoint, Serve as Business liaisons for Source 2.0 (policy procedure knowledge base) and the Retail Bank intranet website, Consult with the business and management to define a need or problem, Significant impact in terms of project size by influencing decisions through advice, counsel and/or facilitating to others, Conduct project meetings and propose best method to present content, Applies in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business, Serve as procedure writing coach to supported businesses and KM-D team, Applies writing skills to include role of editor and apply strategic vision, Conduct user focus groups, studies and surveys to obtain and knowledge data, Analyze complex data and identify trends to advise on or recommend business improvements and customer solutions, Uses broad discretion in developing solutions for supported business, Applies project management skills with short and long term projects simultaneously, Define scope and objectives for new site functionality or enhancement of site content, Collaborate and assist in the design of the front end user interfaces and interactive tools, Compile and prepare summary of findings for Management and Business Owners and aide in implementation of process improvements, Coordinate with management to determine project and task resource assessment, sizing, prioritization and timelines, Advise KM-D staff on complex issues when proper course of action is not apparent and direct research actions to ensure timely resolutions of issues, Ensures the quality of tasks provided by self and others on team, Impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results, College degree preferred or equivalent experience required, 5-7 years Bank branch or banking call center experience, Procedure and technical writing experience, 2 years minimum, Strong interpersonal, organizational and time management skills, Proficient with MS Office Tools, SharePoint, Strong Leadership and Project Management skills, "Own" all online content management for the Industry, including intranets (DNet and DR), Knowledge Asset Management (KAM) and account team sites, Work with Industry Leaders and program contacts on assessing current and future content needs, Bring innovative approaches and tools to practice area content management and use, Focus on content health, usability and consistency of sites across practice area, Leverage the best Deloitte systems and technologies available, Manage longer-term projects, such as site refresh, Develop and leverage practice area relationships, integration and content sharing, Collaborate across practice areas to ensure consistency of user-experience and connection to common areas of interest; figure out how to collaborate and create joint products, Interact with the delivery teams and along with the Delivery Lead, drive/oversee the execution of Industry content management projects, Support access to industry insights and key practice information through ownership of the industry intranet portals and development of related knowledge collections/package content (e.g. Then, you must read the below blog post. Job responsibilities of a Knowledge Management Specialist include: collecting information, digitizing information to ensure easy access, preventing data from being destroyed, and handling teams who assist them with various tasks. This way, you … But be warned, using them improperly can make your resume seem hollow. Initiates and maintains issue logs, taking responsibility for identifying and coordinating resolution of all technical and business issues, Oversees the compilation of data and analyzes past and current year knowledge management requirements to prepare budgets and justify funds requested. They cover a variety of scenarios where cooperation is essential. Tags for this Online Resume: SAP knowledge, Familiar with D&B reports, Credit/Debit experience, A/P experience, collector experience, Data entry log/update cust files. Below are software skills that you can refer to list on your resume: Microsoft Office 2000, … Be skimmable. Once you move on to the interview phase, you’ll have the opportunity to elaborate on additional skills not mentioned on your resume. Proficient in Excel means running and creating functions, pivot tables, and charts. Start by reviewing the job description and making note of any required skills or abilities that match your own. Software. Review metrics to define content gaps, Ensure alignment of content across processes and regions to ensure consistency, alignment, and reduce duplication of effort, Promote knowledge sharing through the organization's operational business processes and systems by strengthening links between knowledge sharing and the information systems, and improving integration among information systems in the organization, Facilitate seamless exchange of information across operational processes; Develop, implement, and monitor internal knowledge sharing through execution of formal processes for knowledge management and social collaboration in region, Ensure the Knowledge base content model; knowledge management processes & knowledge management transfer are executed in region to support identification and resolution of knowledge gaps, Improves team performance by building team cohesiveness, leading, mentoring, training and motivating in order to facilitate collaboration, ensure efficiency and full engagement, Full people management responsibility, including hiring, firing, promotions, performance and compensation management training and development, Participate in change management initiatives to ensure any communications, and other materials are consistent across Procurement Shared Services and comprehensive to meet customer needs, Redevelop/redesign any materials utilizing expert knowledge and customer feedback, Bachelor's degree and related experience required; Master's/MBA degree preferred, 5 years business experience in Procurement, Project management skills are required with proven track record including obtaining agreement on project definitions and priorities and ensuring that resources, capabilities, and processes are in place to deliver the project objectives on-time and per budget is required, In depth knowledge of Procurement systems and processes are required, Excellent written and oral communication skills and an ability to present and interact with the highest level of business leaders; Ability to build strong business partnerships; Must be proficient in the English language, Six Sigma Green Belt and/or Design Excellence certification preferred, Change management experience preferred including impact assessments, stakeholder analysis, communication planning/delivery, etc, Previous knowledge management or content management experience preferred, Experience and exposure to Global and matrix organizations preferred.Procurement, Provide knowledge management support to senior level managers within the Intelligence Community (IC), Collaborate with management on strategy integration efforts, applying community-wide participation and intelligence sharing, including virtual communications and community outreach and engagement, Optimize intelligence management efforts through the interaction and facilitation with virtual communities of interest, virtual community engagement on topics related to area of responsibility (AOR), promulgating lessons learned and best practices, and reporting metrics that assess progress against IC or USG intelligence strategies, Leverage virtual collaboration tools, including chats, blogs, wikis, bookmarks, RSS feeds, and SharePoint sites, 5+ years of experience with collaboration tools, 5+ years of experience in working with or in the intelligence community, Demonstrated experience as a Scrum Practitioner, BA or BS degree required or 8-12/Master 6-10 + years of experience with supporting IC collaboration efforts, Experience with IC research tools and databases, Possession of excellent oral and written communication skills, Possession of excellent analytical and organizational skills, Technical applications development and/or project management experience, Leads the design of knowledge management systems; formulates and defines system scope and objectives, Assists clients in defining knowledge content, organization, and key words, Prepares detailed specifications for knowledge management programs to include process definition for knowledge capture and management, Has full technical knowledge and responsibility for all phases of knowledge management applications and analyses, Manages the design of knowledge management user interface features, site animation, and special knowledge management features including enhancing the look and feel of the organization’s on-line knowledge management screens, Works with organization web designers, data managers and programmers to support and implement the organization’s knowledge management program, Requires an understanding of knowledge management principles, procedures and processes. 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