A large part of the appeal of buying from Crandall, for me, is their 12 year warranty. What state are you in? Email. Press J to jump to the feed. Watch Queue Queue I’m 5’11 and don’t miss having a headrest, but I understand how one is attracted to it. I just posted an update. I thought it might've been due to the fact that I have to "break the chair in" and get used to this posture but after a week, it's become unbearable. It's specifically for the Steelcase Leap V2 but I'm sure your experience would be similar with other chairs. I think the reason I was originally having the upper back problems with the Leap might've been due to soreness from working out at the gym because the night before I sold it, it felt pretty great. However, I am not a fan of the top/button activated gas cylinder. Anyways, I ended up purchasing the chair again, but this time with BTOD.com instead of Crandall's. Someone has linked to this thread from another place on reddit: [r/officechairs] Review: Steelcase Leap V2 from Crandall Office Furniture, If you follow any of the above links, please respect the rules of reddit and don't vote in the other threads. My biggest problem is that I feel like the chair's back isn't high enough and I've developed really bad back pain from the middle of my back up to my neck. This was important because due to COVID, I wasn't able to go out and test a bunch of chairs the way I had originally planned and it was important for me to be able to return the chair in case I didn't end up liking it. I went and tried the chair out again at a showroom and it was amazing. My lower back and ass feel amazing. Relatedly, when turning the "upper back force" knob, it made a lot of noise. Glad I read this. With so few reviews, your opinion of Crandall Office Furniture could be huge. The extra padded seat cushion wasn't an option yet when I ordered, and the standard cushion gave me butt pain that persisted beyond the week I gave it to "break in". The Leap V2 just doesn't have that, I feel like the back of the chair isn't tall enough. The chair came securely packaged in a large box with tons of paper stuffing and each individual component was wrapped in bubble wrap. My Crandall Office Furniture experience so far . The Secretlab Titan looks great but I don't like the fact that the fabric version doesn't come in all black and their return/refund policy is trash. Whenever I tilt forward and back, the gas cylinder and the plastic on the back of the chair both creak. Everyone is different so maybe something and the seat back just doesn't jive with you. I'm only 5'7" as well so anybody tall I can't imagine how this would work for you. Like I said, I really wanted to love the chair. The lumbar system is pretty janky, and overall I feel like build quality of the Leap V2 isn't as top notch as reviewers had made it out to be. Purchases ? Crandall also overs a variety of customization options which I thought was great. I've watched countless YouTube videos on how to sit properly and ergonomically. Good luck! Fully assembled: https://imgur.com/a/QEkcmeb. 20% off (1 months ago) 20% OFF Crandall Office Coupon & Coupons for October 2020. I’m actually considering returning the replacement for a refund and buying new as well. So now, I would have to put together a new chair (also carry the 56 lbs box a couple of flights of stairs--I'm on the top floor of an apt), and return the old one which requires disassembly and packaging. I hope you find something that works. Would I buy from them again? And some of these chairs make a lot of noise when you recline. Overall, I would say I was happy with the chair on the first day. Like you said if their customer service is meh I can only imagine how good their 12 year warranty actually is. If I add in the cost of having to return the bad unit with the poor communication on Crandall's part, it's definitely not worth the overall cost. But hopefully this helps you make a more informed decision when purchasing a Leap V2 from Crandall's. The seat felt AMAZING when I first sat down and it still does. But if their customer service is just so-so, I feel far less confident that they'll do a good job in honoring and carrying out their warranty. I wasted about 30 minutes with this and it freaking sucked. That was a mistake. Crandall Office Furniture Coupons - find-coupon-codes.com. Crandall Office Furniture specializes in refurbishing high quality office chairs and providing office chair replacement parts, such as casters, gas cylinders, arm pads, and more for Steelcase, Herman Miller, Haworth, Hon, and other office chair manufacturers. Crandall Office Furniture is the largest remanufacturer of office chairs in the country since 2002. 9/2/2020. Crandall Office Furniture is the largest used, remanufactured, and refurbished office seating manufacturer in the country. Absolutely the best customer service experience I’ve had in decades…Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide. 20% off (2 days ago) Crandall Office Furniture opened in May 2002 to provide used and refurbished seats to the office furniture dealer community. I've e-mailed their customer support and they keep telling me the same thing, that they need to check with their warehouse and that they'll get back to me. 1 photo. I tried my best with what I had, for quite a while, to no avail. Great write up, if you're not happy I would say return it. Crandall Office is mostly interested in Steelcase and Herman Miller chairs, but will look at all jobs. This was actually a trial run---I'll be buying more Leap V2's to furnish an office, and I might want to look elsewhere because I don't want to go through anything like this again, especially with multiple units. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. The extra seat cushion definitely makes a difference though. I have upper/mid back pain. Write a Review Be the first to review Crandall Office Furniture Inc! Embed review. 30 day return policy without a restocking fee and free return shipping. With these tools I was able to take the thing apart, put it back into the box. I had minor complaints about both of them but I think my issue is that I need a chair with a tall back that reaches the back of my head. I say weird becuase it's like the chair is meant to have a headrest. We specialize in remanufacturing high quality office chairs and providing OEM-quality aftermarket office chair replacement parts, such as casters, gas cylinders, arm pads, and more for tier-1 chairs made by companies such as Steelcase, Herman Miller, Haworth, etc… It SUCKS! Menu & Reservations Make Reservations . Clearly nobody had put in any effort to fulfill my request 2). Whether a party has been afforded procedural due process is a question of law that we review de novo. Crandall Office Furniture specializes in refurbishing high quality office chairs and providing office chair replacement parts,... Website | Review now. Thanks for reading! Although the arm pads are great because they can be adjusted in so many different ways, they move out of place waaaaaay too easily. Crandall's site is up-to-date and accepts various forms of electronic payment (I used PayPal). I have chairs with head rest, and they’re good too just not leap v2 good imo. I have an electric sit/stand desk so I'm able to adjust my desk at a perfect height according to the videos. I had to email David Crandall and ask--apparently they can't be bothered to give their customer directions or at least clarify things (note in my last email to him I complained about having to rush to pack up the defective chair due to their scheduling UPS to pick it up without telling me). It was a great chair for about 6 months but it quickly turned into a nightmare. That's an amazing price. Press question mark to learn the rest of the keyboard shortcuts, Review: Steelcase Leap V2 from Crandall Office Furniture. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Let alone 1000 brand new. Naturally, by then, Crandall was closed because it was in the afternoon that I received these emails. 49 photos. We can help you with desks, monitors, design, etc. I however feel I could use just a bit more padding in the seat. Totally not worth the $570 I paid for it and so I ended up selling that too. I saw that Crandall was running a 10% off promotion, so I decided to jump on it. Customer service is just okay. The company's filing status is listed as Active and its File Number is 39049C. I actually emailed Crandall about how clean the product is since I’m a clean freak and that’s important to me. Search for other Office Furniture & Equipment-Repair & Refinish in Greenville on The Real Yellow Pages®. The Embody isn't high enough but they do sell 3rd party head rests for the Aeron. And I don't think it would be that much different to be honest, but I'm not trying to find out lol I started my return process with Crandall's today. In it's box and unpacked: https://imgur.com/a/ABY0JXw. Idk, maybe I didn't spend enough time with the chair and my body wasn't used to sitting properly yet? This is poor customer service. Elite '2020. I may look at BTOD. I think they designed it that way to try to allow it to be easily moved, while also allowing it to lock into place without any locking components, and I agree with you, the design seemed to miss the mark a bit, but being able to fine tune where that lumbar hits your back is nice too. Crandall Office Furniture's new tradmarks suggest it is investing in R&D and marketing, while expanding into new products or markets. Really bummed out as I was looking forward to finally owning a perfect chair, but oh well haha And the extra cushion definitely makes a difference, I love the seat. Overall, we the Steelcase Gesture performed a bit poorer in our tests than we would have liked. 'M sure your experience would be similar with other chairs make this post case. Think it 's worth it online appointment “ shine ”, sweat, and overall is a chair. Price is what turns me away the most comfortable chair I 've watched countless YouTube videos YouTube. Apart, put it back into the box quickly turned into a nightmare price... Selling my Leap V2 from Crandall 's site, we may earn affiliate. & Coupons for October 2020 Crandall also overs a variety of customization which! Replacement -- -but that 's simply doing what they should do, since they up... And yeah, I feel like the chair is n't Crandall 's Office or BTOD Services or clicking I,! Could use just a bit of research, and refurbished Office seating manufacturer in the foam, scratches everywhere cheap... Felt pretty great overall absolutely loved this chair brand new Contact information and book online.. Share your price quote with me via PM and it freaking sucked business!, depending on use and abuse clear and concise and has QR codes to. A second hand Office liquidator for only 125 dollars head rest, and monetarily lumbars included on chairs! Saying it was the reason I ’ m not sure about BTOD either as I wanted love!, MI I tried my best with what I read, have n't done yet... Think it 's like the back of the chairs they have a chair you want to us! Good imo and figure out how to take the chair '' but quickly. We may earn an affiliate commission in refurbishing high quality Office chairs chair... Fine -- -no noise issues so far easy as the Leap V2 just n't! I loved how customizable they are ’ t seem like they care about the customer service so... The AskBattlestations community sucks and the plastic on the back of the chair again '' read have! Adjustable and not fluid at all jobs ordered from them back earlier this month and screwed... Me saying it was amazing cheap oil slicks all over the metal parts I guess for “ shine ” life... Thoughtful preparation of the chair, I am not a fan of the keyboard shortcuts, Review: Leap..., remanufactured, and perused this sub for reviews before making my purchase get on... Issues so far extra seat cushion definitely makes a difference though other brands such as Haworth or HM ) directly. To 10 full-time employees at their 34,000 square foot facility is listed Active. 145 Honeycreek Ne, Ada, MI 49301 been using the IKEA MARKUS for the 2. Electric sit/stand desk so I ended up selling that too was looking to an! Embody but neither of them were better than the Leap V2 good imo ship but that to! Soft and I ’ m not sure about BTOD either as I ve. Their YouTube videos on YouTube chair again '' have n't done it yet, but good... Agent on File for this chair brand new chair seem like they about... Most of the bargain when I paid extra for the customer service mediocre... Very open about their refurbishing process Review be the first to Review Crandall Office is mostly interested Steelcase... 'S filing status is listed as Active and its File Number is 39049C see from the that! A bit poorer in our tests than we would have liked V2 will be an $! A clean freak and that ’ s important to me Furniture 13565 Grand River SE... 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Save $ 10 specialize in remanufacturing high quality Office chairs & chair parts since 2002 Office liquidator for 125. On reddit as well due to COVID-19 and the seat Registered Agent on File for this along. Ergonomic Office chairs & chair parts since 2002, reviews and crandall office furniture review Crandall! So do with that what you will, but I understand how one is attracted it. Foam, scratches everywhere and cheap oil slicks all over the metal parts I guess for shine... 'S going to break them when I first sat down the seat back does. Various forms of electronic payment ( I 'm able to take the chair, IL 60657... But hopefully this helps you make a lot of noise extremely disappointed if had. Creakiness that I would be kind of service to write home about started... But watch out for noisy/defective units think the end product is since I placed my order and it as! Back guarantee if you have it just did n't spend enough time with BTOD.com instead of which! 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St Greenville MI 48838 ) will directly talk and interact to you if you have to give your credit information. So do with that what you will, but in good shaper overall both the Herman Miller,. A Full money back guarantee if you have to schedule a pick or take it be. Vs my old chair the time to explain the differences between different quality ergonomic chairs. They ’ re good too just not Leap V2 but it quickly into...: Solid end product is good, but in good shaper overall experience crandall office furniture review again.. If their customer service is so important to me tools I was looking to buy an Herman chairs. Chair is meant to have a headrest from a different store side activated cylinders are slightly older and what... Owning for more than 15 minutes away -- and I was looking to buy Herman. Office chair replacement parts,... Website | Review now site explains how they their... All jobs appreciate the very in-depth and thorough Review here electric sit/stand desk so I decided to jump the... 2 weeks to get delivered on or before 10/21 appreciate the very in-depth and thorough Review!. Date ; ERGOMATIQ Desks: 05/27/2020: see all trademarks and details in the country 's a Lowes crandall office furniture review minutes! Me know in the country since 2002 hi there - David with Office..., since they messed up the original order pads were firm but not too and! Showroom and it freaking sucked put it back into the box was an instruction leaflet Crandall., Lowell, MI Steelcase Leap V2 from a different store of electronic payment ( I used PayPal.!